When you have a global presence, your customers may contact you from any region of the world. This makes 24/7 customer service essential to your business.
We provide omni channel customer support, 24/7 always-on customer service and operators with a friendly voice, ready to help out your consumers, day or night, rain or shine. Our conversation report includes service level, busiest hours, agent’s schedule, workflow report, resolution time chart, average first response, average first resolution and total number of tickets etc.
Our creative, out of the box solutions and conversations with your customers that paves the way for new customer experience are a part of this conversations report.