Businesses think email response time expectations differ from other mediums and that’s where they make a mistake. Customers dislike nothing more than long waiting times, and in fact, this can be the differentiating factor between you and your competitors.
When businesses do not respond to the email of their customers on time, they give the impression that the company doesn’t care about the consumers and do not respect their time – which is the exact opposite of what we want. A company that replies to sales queries first, can swoop in most of the sales. At ChatPandas, we do not underestimate the power of email support as a customer touch point and do not take days to reply to the customers.
Most of the customers rate quick responses as very important whenever they have a query. That is why we provide a response time for email within 15 minutes. We consider quick resolution of queries as one of the most important factors towards customer satisfaction.