Our Managment Team
Meet the masterminds behind ChatPandas' success, leading the way towards innovation and excellence. Get to know our Chieftains and their inspiring journeys.
Aleem's diverse background and outstanding achievements make him a driving force behind our organization's success in the dynamic Customer Experience (CX) landscape. With an LLB honors degree from Westminster University and a strong legal foundation, Aleem unexpectedly found his passion for the CX domain, recognizing a unique niche in the market. Over the span of 8–10 years, he has amassed a wealth of experience, becoming a trailblazer in the industry through his innovative strategies and remarkable insights.
Meet Hassan Iqbal, our CFO. With a sharp financial acumen and a compassionate touch, Hassan guides us through the financial landscape. His expertise ensures our financial stability, while his people-first approach fosters a motivated team. Hassan is the pillar of financial precision and empathy that propels us toward success. His financial stewardship and leadership are invaluable in ensuring that Chat Pandas thrives.
Wasil Fayyaz, the Master of Money Matters at ChatPandas, is the guardian of the organization’s financial
health. With his sharp mind, eagle-eyed attention to detail, and calming presence, he is a prized asset
for the C-Level executives. But it's not just his proficiency with numbers that sets him apart - he also has
a heart of gold. As the CFO, Wasil is committed to putting people first, even as he works to keep
ChatPandas on the path to financial success.
Co-Founder & CTO
Kashif, our esteemed CTO, is a true catalyst for success at ChatPandas, bringing a remarkable wealth of expertise and a unique blend of marketing and technical skills to the table. With a comprehensive 360° perspective of the marketing mix derived from his direct experience on both the client and agency sides, Kashif has proven himself indispensable in driving our company's growth through strategic planning, budget management, and the seamless integration of technology with our marketing initiatives.
Chief Operating Officer
Ali, an enthusiastic and dedicated professional, serves as a Chief Operating Officer at ChatPandas. His passion for our mission, paired with his boundless energy and proactive approach, has been instrumental in propelling our company's success. With an impressive tenure of 5 years at ChatPandas, Ali has consistently demonstrated his commitment to excellence, resulting in a remarkable 100% client retention rate.
Ali, an enthusiastic and dedicated professional, now serves as the Chief Operating Officer (COO) at ChatPandas. His passion for our mission, paired with his boundless energy and proactive approach, has been instrumental in propelling our company's success. With an impressive tenure of 5 years at ChatPandas, Ali has consistently demonstrated his commitment to excellence, resulting in a remarkable 100% client retention rate.
Executive Assistant & Project Manager
Daroshaam, a multifaceted talent, plays a pivotal role as the Executive Assistant and Project Manager at ChatPandas. Possessing a remarkable set of skills and an unwavering commitment to excellence, she has become an invaluable asset to our team. In pursuit of continuous growth and development, Daroshaam is currently completing her Masters and an industry-approved project management qualification, showcasing her dedication to both personal and professional advancement. With excellent communication skills and a talent for organization, she ensures the smooth project executions.
Wajahat, a dynamic and accomplished Operations Manager at ChatPandas, brings invaluable expertise and leadership to our contact center operations. With a proven track record of excellence, Wajahat is a driving force behind the success of our customer service endeavors. With years of hands-on experience overseeing contact center operations, Wajahat possesses an in-depth understanding of the intricacies involved in managing a successful customer support ecosystem. His wealth of knowledge enables him to identify challenges and opportunities within the contact center environment.
Quality Assurance Manager
We take great pride in introducing Hashim, an accomplished Quality Assurance Manager at ChatPandas,
whose dedication to excellence has played a pivotal role in ensuring the delivery of top-notch customer
service. Hashim's exceptional skills and leadership in quality control and performance management have
consistently driven our organization's commitment to achieving the highest service standards. With a
profound understanding of the intricacies of quality control, Hashim brings a wealth of expertise to our
Training and OD Manager
Waleed plays a pivotal role in shaping the professional growth and success of our customer support teams. With his unparalleled dedication and expertise, Waleed is instrumental in designing and delivering training programs that foster an environment of continuous learning and development. Waleed's extensive experience in designing and delivering training programs is a testament to his proficiency in nurturing a highly skilled and efficient support workforce. From onboarding new agents to conducting advanced training sessions, Waleed ensures that our teams are well-equipped to meet the diverse needs of our customers.
With a passion for nurturing talent, fostering a culture of excellence, and driving organizational development, Saad plays a pivotal role in shaping the backbone of our company—our talented and dedicated workforce. Saad boasts an impressive background in human resources management and a distinguished track record of leading and implementing HR strategies across various industries. His experience has equipped him with a deep understanding of the intricacies involved in talent acquisition, employee engagement, performance management, and organizational development.
With his exceptional technical acumen, leadership skills, and commitment to delivering an unparalleled
technology experience, Abdul plays a crucial role in ensuring the efficiency and reliability of our IT
systems. Abdul Ghaffar's role as a Technical Support Manager encompasses a wide array of
responsibilities, ranging from overseeing the IT team to spearheading technical support and
troubleshooting efforts. His adeptness at managing complex IT challenges and providing timely solutions
makes him an indispensable asset to our organization.
Project Onboarding Manager
Ayesha Fayyaz has transitioned into the crucial role of Project Onboarding Manager at ChatPandas, bringing her invaluable expertise to ensure seamless project initiation and success. As the Project Onboarding Manager, she continues to play a pivotal role in devising top-notch strategies and establishing quality assurance standards. Her contagious positivity and empathetic demeanor create a work culture that uplifts and inspires all team members, fostering a collaborative and productive environment. Under her guidance, ChatPandas is primed for achieving new heights of greatness in project execution and overall organizational success.
Counsellor & Consultant Clinical Psychologist
Anam Naeem, the wellbeing wizard at ChatPandas, is the queen of employee satisfaction and effective
communication. With her wealth of experience, she knows how to strike a balance between work and
life in the fast-paced corporate world. Anam's superpowers of problem-solving and stellar
communication style have made her a legend in the industry. As a Clinical Psychologist, she uses her
powers for good by providing much-needed support and guidance to employees on mental health