Our evaluation starts at the time of the hiring process as we assess individuals based on specific organizational knowledge and then determine which industry they are most suited for. We work hand in hand with our clients to acquire training material from them and analyze the data. If not, we understand their clientele and can even develop customised training material based on the requirements of their business.
We train our agents about customized greetings, the client’s ecosystem, escalation matrixes, KPIs and everything to empower employees with the skills they need to succeed in their new position. At the end of the training, we can guarantee that no one can tell that our agents have not been a part of your business.
- Providing a seamless customer support experience
- Creating the most satisfied customer base
- Taking follow ups and generating leads
- Providing technical support regarding software issues