Chat Support in New York

• Tier 3 Chat Specialists: We handle everything from onboarding and feature walkthroughs to API troubleshooting and technical bugs.
• 24/7 Global Coverage: Your users expect support at all hours—and we’re always online to deliver.
• Multilingual Agents: Support your diverse customer base in English, Spanish, and other key languages.
• Customized Workflows: From fintech to SaaS to eCommerce, we tailor our chat to fit your industry and tone.

Inbound Chat Support

• New User Onboarding: Guide users through account setup, product walkthroughs, and activation steps.
• Account & Billing Help: Quickly resolve plan changes, billing questions, and login issues.
• Usage Support: Assist users in understanding features and maximizing platform value.

Live Technical Chat Assistance

• Screen Sharing & Co-Browsing: Resolve platform issues visually and in real time.
• Bug Escalation & Resolution Tracking: Document issues and coordinate resolution updates with your internal team.
• Device & App Compatibility Support: Help users across mobile, desktop, and tablet platforms.

Advanced Chat Solutions

• API Support & Developer Help: Assist customers integrating with your software via endpoints and webhooks.
• Cloud-Based Product Assistance: Guide users through syncing, permissions, and uptime issues.
• Compliance-Sensitive Communication: Secure and professional chat handling for fintech, medtech, and edtech platforms.

• Faster, Smarter Support: Improve CSAT, reduce resolution times, and free up your internal team.
• Lower Operational Overhead: Get enterprise-grade support without the cost of building in-house.
• On-Brand Experience: Our scripts, tone, and escalation logic are fully customized for your business.
• Real-Time Analytics: Monitor user satisfaction, agent performance, and support trends.